Shipping and Returns

How long will it take to receive my order?

We aim to post your order within 3 working days from our Brisbane headquarters. Most orders are packed and posted within 48 hours, unless it is a pre-order purchase, or unforeseen circumstances delay our processing. 

Our estimated delivery times are dependent on your location. For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5-7 working days. For WA, NT, Tasmania and regional areas of all other states, your order should take 7-14 working days to arrive.

Can I add items after I have placed the order or combine multiple orders?

Unfortunately, due to the timing and manner in which we process and dispatch orders, we are not able to add items to your order once it has been submitted, nor can we combine orders placed at separate times.

Do you ship overseas?

We are only able to ship to addresses within Australia.

How do I track my package?

An email will be sent to you as soon as your package has been picked up by Australia Post. The email will provide you with a tracking number and a website link so you can track it.

Do I need to sign for my delivery?

All orders larger than 500g will require a signature on delivery. If you suspect your item may be larger than this and you will not be home to sign for it, you can leave a note at checkout providing ‘Authority to Leave’, along with any other delivery instructions. If you do provide ‘Authority to Leave’ for your order, please note we can not accept responsibility if your parcel is lost or stolen after delivery has been made.

Can I return my item?

If there is an issue with your item, please send us an email at shop@amcs.org.au to arrange a return or exchange. Unfortunately, if more than 14 days have passed since you received your purchase, we can’t offer you a refund or exchange. To be eligible for a refund or exchange, your item must be unused, in the same condition as you received it, and in the original packaging.

Who covers the return shipping?

As we are a non-profit with all proceeds from our shop going directly to our vital work protecting Australia’s oceans, we cannot cover the shipping costs for returning your item unless the return comes as a result of our error or the item was damaged in transit.